What is Mobile Banking?
A service that enables you to access your account information, conduct transfers, and pay and manage your bill payments from any mobile device that has Web browsing capabilities and active data plan. This is not the same as our mobile app. To download the mobile app, visit Google Play or the Apple App Store.
What does Mobile Banking cost?
Mobile Banking from Sun Federal is FREE, but you are required to subscribe to a data plan through your wireless provider. You should check with your wireless provider if you aren’t sure whether additional fees might apply.
Is Mobile Banking currently available to all users?
Mobile Banking is available to all users that own mobile devices with web browsing capabilities and that subscribe to a data plan through their wireless carrier.
Will Mobile Banking work on my mobile phone?
Mobile Banking will work on any mobile device with web browsing capabilities and an active data plan through a wireless carrier.
Which mobile service providers support this service?
The service works on all major mobile providers in the U.S., including but not limited to:
- Alltel
- AT&T
- Cellular One (Dobson) — Nextel
- Sprint
- T-Mobile
- US Cellular
- Verizon Wireless
- Virgin Mobile
How does Mobile Banking work?
From a mobile device with web browsing capabilities and an active data plan, all you have to do is open a browser and enter Sun Federal’s URL (www.sunfederalcu.org). Within the Online Banking tab, click "Mobile Banking Login." We recommend that tablet users use the Online Banking login.
Enter your username, get a one-time passcode or answer security questions, then enter your password – the same you use for online banking – and select the Login button. No separate or different registration is required. Once logged in, you can:
- Access Your Accounts – the Mobile Banking experience is virtually the same as online banking, although on a smaller screen.
- Pay Bills – you must first register and set-up your payees / billers on a PC before utilizing bill payment through mobile banking.
- Make Transfers – you must have more than one account on online banking for this functionality to be available on mobile banking.
How many transactions can I see on my phone at a time?
When you select an account name link on the Dashboard, up to 10 transactions display. If you want to see 10 more, click on "Load More Transactions." Repeat this step to load more transactions.
How do I move between accounts to view their details?
Each account can be accessed from the Accounts page. Click on the account you'd like to review. Select "Account Details" to see further information about that account. The "Transactions" section shows all your activity.
Where can I locate the transaction details?
Simply click on the transaction listed within the account to view its details.
Can I see scheduled transfers on my phone?
Not at this time. Only one-time transfers can be made within Mobile Banking.
Can I change or remove a scheduled transfer?
Not at this time.
Why can't I access the Bill Pay tab?
Bill Pay is available within Mobile Banking. If you're having trouble accessing Bill Pay, and have already enrolled, please call (800) 786-0945 during regular business hours.
Can I register for Bill Pay on my phone?
Sorry, not at this time. However, you can log into Online Banking and click the "Bill Pay" widget to enroll using your PC or laptop computer.
How do I make a payment using my phone?
In the side menu, select the Bill Pay button. Then, tap on "Make a Single Payment." Select a payee, then choose which of your accounts will fund the payment and enter the amount. From there, select the "Payment Date" - this is the date the payment will be sent - then "Confirm Payment.
Can I see pending payments?
Yes, just select the "Scheduled Payments" button within Bill Pay to view pending payments.
Can I remove a pending payment?
Not at this time.
Can I change a pending payment?
Yes. You can update the amount and scheduled date.
Can I see completed payments on my phone?
Yes. Select "Payment History" within Bill Pay to view up to 10 payments at once. Click on "Load More Transactions" to view more.
How do I log out?
When you're ready to log out, just select the Log Out button at the bottom right of the side menu bar.
Are my challenge question answers case sensitive?
No, your challenge answers are not case sensitive (e.g., Pine is the same as pine). However, they must be in the same format that was originally used (e.g., 1/2/10 is not the same as 01/02/2010 or Jan 2, 2010). Try to select answers that only you know and ones that you should be able to remember.
Is a password needed for Mobile Banking?
Yes. From your mobile device, all you need to do is log into Mobile Banking from the Online Banking tab. No separate Mobile Banking sign-up is required.
I have disconnected my mobile phone. Will my service continue to work?
For Mobile Banking to work, you must have a mobile device with web browsing capabilities and active data plan through a wireless carrier.
I have a new mobile device and phone number. Will Mobile Banking work on it?
Yes. You can access Mobile Banking from any of your mobile devices, as long as the mobile device has Web browsing capabilities and active data plan through a wireless carrier.
Is it safe to bank using the Mobile Banking service?
Yes. To protect your privacy, you are required to authenticate yourself, using the same information from online banking, on each individual mobile device. And all communication between your mobile device, wireless provider and the mobile banking server are encrypted. In addition, your passwords, answers to security questions and account information are never stored by the mobile device or in the Mobile Banking application.
Is help available through my mobile device?
Help is available within Mobile Banking! On the side menu, click on "Message Center" to send a secure message to our Sun Support team.
What does the 'Remember this phone' checkbox do?
Selecting the Remember this phone checkbox activates extra security for your phone so you don’t have to enter the security question answer when accessing Mobile Banking using that phone. You also have the option to Remove extra security from this phone (using Online Banking from a PC or laptop computer) , if needed, when you get inside Mobile Banking.
My session timed out pretty quickly, can I change the timeout value?
Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and displays a Session Expired message.