May 13, 2020

 

A Message from Brian Hughes, President/CEO

 

Dear Valued Member:

Though the COVID-19 pandemic has altered our everyday lives, it has given us time to reflect on how we can ensure we provide the best long-term service possible to our members. Sun Federal has and will always find ways to serve our members more deeply, effectively and meaningfully regardless of circumstances.

During the health crisis, our branches equipped with interactive Harmony machines continued serving members while maintaining social distance. This healthier environment allowed us to keep our employees' interactions with members safer than a traditional teller line. To better support this goal, we are transforming additional lobbies.

Through the time of lobby closures and construction, please continue to explore our eBranch and digital services. Our expanded team of experts are available by phone, email, and our online banking message center to help with a variety of account inquiries. Our free Digital Toolbox found on our website (under "Services") is available 24/7 should you choose not to visit a branch.

We recognize that we play an important role in your everyday lives and we want to make sure we are as available to you as possible. While following close health and safety guidelines, we will slowly reopen our lobbies and continue providing our full range of services.

To provide you with the exceptional caring service you expect from Sun Federal, we must all continue doing our part to promote healthy interactions. You can expect lobbies to be routinely disinfected with added features like take-away stylus pens for Harmony screens. For the safety of our employees and members, we encourage the use of masks when visiting our branches.

Some members prefer to connect with us in person. So, as we reopen our branches, meeting rooms will be available by appointment. Rooms and surfaces will be disinfected regularly and after each meeting.

We are currently adding Harmony machines to additional branches so that we can give more members this same opportunity to connect with our employees safely should changes in the pandemic occur causing us to, again, limit lobby access.

In offering more high-tech options, we are even more committed to developing a personal connection with you. So, once we are fully open again and in addition to the member service representative you can connect with interactively onscreen for your transactional needs, employees will remain available to you in person in our lobbies to assist with other questions.  Our goal is to open the door for more in-depth conversations regarding your financial health and help you realize you and your family’s long-term goals.

We are growing, expanding, and updating so that if and when we are faced with hard times, your interactions with us will be one less item to stress over. Since we’ve started transforming our branches, we are proud to have grown from 125 to 137 employees and embraced over 3,600 new members!

Change is never easy. There will be good days and bad. But nevertheless, we are dedicated to you and will always be by your side in your life’s journey. We believe that through transformation, we will develop a more connected relationship rooted in our mission that is based on “people caring about people”. This will never change.

If you need any assistance or clarification on the changes to come, I invite you to give us a call or visit us online.

From all of us at Sun Federal, thank you for giving us the opportunity to get to know and serve you and make a difference in your life through your membership and stay safe.

Sincerely,

Brian Hughes

Brian Hughes, President/CEO
Sun Federal Credit Union


 
May 1, 2020

Great News... We're Renovating!

Great Things Are On The Horizon

During this health crisis, our lobbies with Harmony/ATM inside remained open. Should the need arise again, we want to provide this same level of access for you at even more branches.

With that focus in mind, here is a list of our branches that will undergo some beautification:

Arrowhead
  • Monday, May 4 - Renovation to install a second Harmony/ATM in the lobby begins. You may continue to use the inside Harmony/ATM during renovation.

  • Wednesday, May 13 – Parking lot resurfacing begins. If you wish to use the lobby Harmony/ATM, parking will be available next door until repaving is finished. The drive-thru will remain open until the rest of the parking lot is done. Once the parking lot is done, the drive-thru will be worked on.

Perrysburg
  • Monday, May 4 – Construction begins at our NEW location at the Shoppes At River Place and includes two Harmony/ATMs. The office on Commerce Drive will not reopen before the new branch is complete. More details to come as we get closer to our grand opening. Stay tuned!

Oregon
  • Monday, May 18 - Renovations to install three new Harmony/ATMs in the lobby begins. The drive-thru will still be open. As a reminder, lobby access remains “restricted" until construction is complete.

West Toledo
  • Tuesday, May 26 - Renovations to install two new Harmony/ATMs in the lobby begins. The drive-thru will still be open. As a reminder, lobby access is unavailable until construction is complete.


April 13, 2020

6 Tips On Using Your Stimulus Payment

From The National Credit Union Foundation

6 Tips On Using Your Stimulus Payment
Need a little more guidance? We're here to help!

April 10, 2020 - Special Newsletter

Connected Like Family

Keeping You Informed.

There have been so many changes in how we live our lives over the past month. We wanted to take a moment, check-in, share some valuable resources and recap what's changed here at Sun Federal.

Keeping You Safe and Informed

Keeping You Safe & Informed

The current world situation is unlike any most of us have experienced in recent years. To ensure that we promote best practices, we are following the recommendations of our state and federal health agencies and limiting access to our lobbies and in-person services. While these decisions have been difficult to make, we want to act in ways that best protect you, our employees, and the communities we serve.

In addition to limiting access in most branches, we have also enhanced cleaning and sanitation procedures in high-touch areas and surfaces like our Harmony/ATMs, lobby vestibules, and office equipment. To further limit the spread of COVID-19, many of our employees are working from home.

We thank you for your patience while we do what we can to keep everyone healthy while providing our signature service.

Quick Tip!
Did you know, our interactive Harmony machines are also standard ATMs? Use your card and PIN for a fast and convenient transaction!
Online & Mobile Banking: 24/7 Convenience
Relief When You Need It Most

If you have been financially impacted by COVID-19, explore our Pandemic Financial Relief Options.

Our friendly staff is ready to assist you with life's challenging moments.

For Our Business Members

Through the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the federal government has made $350 billion available to help businesses continue to keep their employees paid. The Paycheck Protection Program is a forgivable loan designed to provide the resources business owners need during the health crisis. Contact BusinessServices@sunfcu.org for more information or to apply.

Protecting You

Fraudsters often u se times of crisis to take advantage of consumers.

Stay vigilant and protect yourself from scams. If you receive emails, letters or other messages that claim to be from Sun Federal, call us first before taking any action. We will NEVER ask for your account number, social security number or passwords via email, pop-up window or text message.

We're Here to Help

Have a question or just need some assistance? Our expert call center representatives can perform transactions, provide loan assistance, support for credit and debit cards, assist with direct deposit, and help you set up Online & Mobile Banking.

Call: 800.786.0945

Email: sunsupport@sunfcu.org

"People Caring About People"

We are dedicated to creating long-lasting relationships within the communities we serve. Even from a distance, we choose to act in the best interest of our members, employees, and partners. Through living this mission, we can adapt to these challenging circumstances and rise Stronger Together.

Mask Tips from the CDC


April 2, 2020

The Coronavirus (COVID-19) is continuing to shift the way we provide service. As we work to keep you safe and informed, we have limited lobby access in the following branches:  

MARCH 30:

  • West Lawn

MARCH 31: 

  • South Philadelphia

APRIL 6:
(ATM/Harmony drive-thru open )

  • Oregon
  • Detroit
  • West Toledo

Should you have questions regarding access to these branches please call 800.786.0945 and we will be happy to assist you.  

We’d like to remind you that while access to some branches may be limited, Sun Federal is still open for business! The following branches are open with restricted lobby access:  

Ohio Area:  

  • Arrowhead  

  • Executive Parkway 

  • Reynolds Rd  

Pennsylvania Area:  

  • Radnor  

  • Northeast Philadelphia

​​​​​​As always, we encourage you to connect with us virtually. We have a range of digital services available for you to access your account safely and securely without the need to visit a branch.   

Online & Mobile Banking: experience added peace of mind in the comfort of your home. Not signed up yet? Sign up is easy and secure. Enroll today to enjoy:     

New! Sun Card$afe: Receive instant notifications through our mobile app when your cards are used, set spending limits, and turn cards off/on as you please.

Visa Debit & Credit Cards for secure online spending. ​​​​

If you have been financially impacted by COVID-19, please explore our Pandemic Financial Relief Options. We have plans to accommodate new or existing loans and our expert loan officers are ready to assist you with life’s challenging moments. 

We want to remind you that we are here for you. We encourage you to connect with us using any of the following resources:  

  • Email: SunSupport@sunfcu.org 

  • Contact us through the Message Center in Online & Mobile Banking

  • Call: 800.786.0945 

Though social distancing and limiting lobby access may prove to be challenging, we remain dedicated to providing members with as much access to their financial services as possible. 

Thank you for your patience and we'll get through this together,   

Your Sun Federal Family 


We Are Here For You

Pandemic Financial Relief Options

As our nation navigates the impact of the Coronavirus (COVID-19) pandemic, we recognize these unprecedented times can impose added financial hardship. 

Know that we are here for you! We have special options designed to help give you and your family added peace of mind.

Personal Line of Credit
Personal Line of Credit (LOC)
No Payments & 0% APR1 for 90 Days
Personal Loan
Personal Loan
No Payments & 0% APR1 for 90 Days
Visa Credit Cards
Visa Credit Card
Cash Back & 0% APR2 on Purchases for 6 Months
Car
Auto Loan Program
No Payments for 90 Days  > Details
Briefcase
Paycheck Protection Program for Businesses
Forgivable Loan from the U.S. Small Business Administration > Details

Already Have a Loan or Certificate With Us? Ask about these NO FEE options:

  • Defer payments on your Sun Federal consumer loan3.
  • Utilize Skip-A-Pay3.
  • Withdraw from your existing certificate without penalty3.

Your SFCU family is continuously looking for additional ways to help during
these uncertain times. We will be sure to update you as our program evolves!

No matter what challenges you may face, we are here to help!

 

1APR= Annual Percentage Rate. Duration Period Begins 3/23/2020 and is subject to change without notice. All loans subject to credit approval. Rates, terms and conditions vary based on creditworthiness, qualifications and collateral conditions. Sun Federal Credit Union membership required for all borrowers. Exclusions may apply. If a payment is made prior to the first payment due date then the next payment due date will not advance beyond 90 days. Interest will begin to accrue at the approved rate 90 days after loan is approved and disbursed. Personal Line of Credit maximum credit limit is $5,000. Personal Loan is a 24-month term with a maximum of $5,000 borrowed. May not be combined with any other offer.

2Visa Credit Cards: APR = Annual Percentage Rate;  Rates and Fees |  Rewards Disclosure

3Special rules apply. Call 800.786.0945 to speak with a loan officer for details.


March 19, 2020

In our continued commitment to inform members of how we are adapting to the Coronavirus ;(COVID-19), we have an important message regarding our Center City and Ellis Preserve branches. 

Pennsylvania Governor Tom Wolf has ordered the temporary closure of all “non-life-sustaining” businesses effective March 19, 2020 at 8:00 PM. As financial institutions are considered essential areas of life, Sun Federal will remain open for service. However, given that our Center City and Ellis Preserve branches are located in larger office buildings, which for the most part will be closed, we have made the decision, for the safety of our members and employees, to close these branches until further notice. 

We understand this may be an inconvenience or interruption in your daily banking needs. If you have questions, would like to perform a transaction, or need assistance locating another branch, we strongly encourage members to utilize the following resources: 

  •  Call: 800.786.0945 

  • Email: SunSupport@sunfcu.org 

  • Contact us through the Message Center in Online & Mobile Banking

  • Find a Branch/ATM near you 

    o   If using a Shared Branch, we advise calling these locations first as they may also be affected by the COVID-19 outbreak. 

To continue serving you, all other Sun Federal locations in the Philadelphia area and all locations in the Toledo area (excluding our Perrysburg branch) will remain open with restricted lobby access and full access to drive-thru and walk-up Harmony/ATMs where available. 

We have a range of digital services available so you can safely and securely access your account without visiting a branch. 

Online & Mobile Banking: experience added peace of mind in the comfort of your home. Not signed up yet? Sign up is easy and secure. Enroll today! 

New! Sun Card$afe: Receive instant notifications through our mobile app when your cards are used, set spending limits, and turn cards off/on as you please.

Visa Debit & Credit Cards for secure online spending. ​​​​

As we continue navigating the COVID-19 circumstances, we remain committed to living our mission of “People Caring About People.” We will always act in the best interest of our members, employees, and community partners and will make every effort to keep you informed. 

Thank you, 

Your Sun Federal Family 


March 17, 2020

As promised we are dedicated to keeping you informed of developments in the COVID-19 outbreak and its impacts. Beginning March 19, 2020 Sun Federal will limit services at all branches until further notice. Members will not be able to process transactions at the teller counter during this time. This change acts as the next step in our continued effort to limit the spread of Coronavirus while still ensuring access to your credit union accounts. 

Select Loan Officers, Financial Advisors, and Member Service Specialists will practice social distancing and be stationed within confined offices at some of our branches. We can still open accounts, process applications, and provide guidance but we will not be available to meet with you face-to-face in the same room. Where Harmony/ITMs are available, our iMember Service Representatives can process transactions with you through interactive two-way video calls during business hours. 

Here are the services you can expect in each specific branch: 

Oregon, West Toledo, Detroit  

  • For day-to-day member transactions (deposits, withdrawals, transfers, etc.), drive-thru access is available to use Harmony/ATM. 
  • Restricted lobby access for all other services. 

Center City  

  • For day-to-day member transactions (withdrawals, transfers, etc.), our walk-up ATM is available. 
  • Restricted lobby access for all other services.

South Philadelphia

  • No member transactions available. Please visit our other Philadelphia area branches.  
  • Restricted lobby access for all other services. 

Perrysburg  

  • Closed to all access. Please visit our other Toledo area branches.

Radnor, Ellis and West Lawn 

  • For day-to-day member transactions (deposits, withdrawals, transfers, etc.), lobby access is available to use Harmony/ATM. 
  • Restricted lobby access for all other services. 

Executive Parkway, Reynolds, Arrowhead, Northeast 

  • For day-to-day member transactions (deposits, withdrawals, transfers, etc.), lobby and drive-thru access is available to use Harmony/ATM. 
  • Restricted lobby access for all other services. 

If you have questions, would like to perform a transaction, or need to speak to a specific employee, we strongly encourage members to contact us at 800.786.0945 or SunSupport@sunfcu.org. Our call center is more than happy to connect you to an expert. To continue providing excellent service, our lobby staff have been temporarily reassigned to our call center and online services departments. 

Though our in-person service is limited, all other operations are running smoothly. We have the following Cash-Free options available for secure account access anytime, anywhere: 

Online & Mobile Banking: experience added peace of mind in the comfort of your home. Not signed up yet? Sign up is easy and secure. Enroll today! 

New! Sun Card$afe: Receive instant notifications through our mobile app when your cards are used, set spending limits, and turn cards off/on as you please.

Visa Debit & Credit Cards for secure online spending. ​​​​

Rest assured that this decision was not taken lightly. We are a service-based cooperative whose mission is to develop long-lasting relationships in our communities. The best way to preserve this mission is to put the health, safety, and security of our members and employees first. 

Thank you for your patience and cooperation.


March 11, 2020

At Sun Federal, we are driven by our mission of "People Caring About People." In living
up to this commitment, our top priority is ensuring the safety and wellbeing of our
members, staff and community partners. As many of you may already be aware, Ohio
Governor Mike DeWine and Pennsylvania Governor Tom Wolf issued states of emergency
to help protect communities from the threat of Coronavirus (COVID-19).

We are taking precautionary measures to reduce the risk of contamination:

  • Our Disaster Preparedness team meets weekly or more often as needed to monitor the spread of the virus and will adapt credit union functions as conditions continue to develop.
  • At our branches, we will implement enhanced cleaning procedures by disinfecting our high-touch surface areas (including ATMs/ITMs) and offering hand sanitizer.
  • If you are concerned about visiting a branch, remember to take advantage of our convenient services like Online & Mobile Banking, Bill Pay, Visa Credit Card and ATM/ITM access.
  • Because of our commitment to safety, we have decided to alter our Annual Member Celebration, scheduled for April 25, 2020, to a smaller one-hour Business Meeting (details coming soon). It is in the best interest of our members and employees to move to this format until we are confident the virus is no longer a threat to our community. We will evaluate holding a member celebration later this year.

Rest assured, through thick and thin, we are committed to serving you. During this time,
education and prevention are key to maintaining a healthy community. As we navigate this
development, please consider the following:

  • With regards to your account security/privacy, as a reminder, we will never ask you to provide your social security number, account numbers, or passwords by phone, email, or text. Visit our Privacy Policy for more information on how we help protect you. If you suspect you have been a victim of fraud or if you receive a suspicious communication claiming to be from Sun Federal CU, let us know at sunsupport@sunfcu.org
  • To ensure the health of our organization, we are recommending that our members and employees follow the hygiene guidelines as detailed by the Centers for DiseaseControl and Prevention. It’s now more important than ever that we enforce these best practices at home, in the workplace and wherever we travel. If you are feeling ill, use your best judgment when considering visiting a branch.

We thank you all for your cooperation and assure you that we remain focused on providing you with the financial services you’ve come to rely on and keep you informed of further developments even during these uncertain times.

Brian Hughes, President/CEO

Brian Hughes Signature