Safe Mobile Banking Practices

  • Password protect your mobile device
  • Download applications only from trusted sources
  • For mobile devices using the Android operating system, do not enable Android’s “install from unknown sources” feature
  • Never store usernames and passwords on your mobile device
  • Keep your mobile device with you or keep it somewhere secure when not in use
  • Frequently delete text messages received from the credit union
  • Notify the credit union and carrier immediately if your mobile device is lost or stolen so that it can be deactivated
  • Do not modify your mobile device as it may disable important security features
  • Install antivirus software
  • Check your credit union account frequently and notify the credit union of any unauthorized transactions
  • Do not respond to text messages requesting personal information, such as Social Security numbers, credit/debit/ATM card numbers and account numbers
  • Adopt safe practices as your would using your own personal computer. This includes not opening attachments or clicking on links contained in email received from unfamiliar sources